Returns & Exchanges

At Tout Terrain North America, we stand behind the durability and performance of our premium cycling equipment and offer a 30-day window for returns on unused items in their original packaging. We are committed to ensuring your adventure-ready gear meets your exact specifications and performance expectations.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original manufacturer packaging, ensuring all tags, manuals, and components are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use a trackable carrier to send your package to our North American distribution and service hub.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the gear, we will process your refund or exchange within 5-7 business days to your original payment method.